Murray Chevrolet Cadillac Lethbridge Dealership

Are you passionate about delivering exceptional customer service and ready to take on a leadership role? Murray Chevrolet Cadillac Lethbridge is looking for an Assistant Service Manager to join our dynamic team. As an integral part of our service department, you will help oversee daily operations, foster customer relationships, and assist in guiding our team to success.

Position Summary:

As the Assistant Service Manager, you will work closely with the Fixed Operations Manager to ensure seamless service department operations. This role includes direct customer interaction, managing service appointments, assisting with warranty claims, and supporting the development of the service team. You will play a key role in exceeding service standards, driving service sales, and promoting customer satisfaction.

Key Responsibilities:

• Customer Relations: Assist in building strong relationships with customers, ensuring their needs are met and providing exceptional service experiences.
• Team Leadership & Development: Mentor and motivate service advisors and technicians to meet dealership goals and deliver top-quality service.
• Service Operations: Oversee daily operations, ensuring efficiency and coordinating technician workflows.
• Sales & Marketing Support: Collaborate in promoting service offers, manufacturer incentives, and warranties to increase sales.
• Quality Control: Review work orders, customer concerns, and technician performance to ensure quality vehicle repairs and services.
• Warranty Administration: Help manage warranty claims and communicate with customers regarding warranty work.
• Exceeding Service Standards: Assist the service department in consistently exceeding established service standards for customer satisfaction.

Skills & Requirements:

• Customer Enthusiasm: A passion for customer service and ensuring customer satisfaction.
• Teamwork & Collaboration: A team player who fosters positive relationships across departments.
• Problem-Solving & Analysis: Quick to assess issues and provide solutions.
• Leadership & Coaching: Ability to motivate and guide service advisors, technicians, and staff.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain technical issues clearly to customers.
• Organization & Planning: Excellent time-management skills and the ability to handle multiple tasks and deadlines.
• Automotive Knowledge: A basic understanding of automotive systems, repairs, and Chevrolet/Cadillac products.
• Technical Expertise: Ability to assist in diagnosing vehicle issues based on technician input and customer feedback.
• Leadership Abilities: Capable of guiding teams to improve customer service and technical skills.
• Warranty Knowledge: Familiarity with General Motors’ warranty guidelines and processes.
• Administrative Skills: Proficient in reviewing and managing service orders and maintaining accurate records.

Ideal Candidate:

• Previous experience in the automotive service industry, ideally within a General Motors, Chevrolet, or Cadillac dealership.
• Strong leadership, communication, and problem-solving abilities.
• A proactive and solution-oriented individual who thrives in a fast-paced environment.
• A customer-first mindset with a commitment to ensuring satisfaction and providing high-quality service.

What the Work is Like:

• Direct interaction with customers, service advisors, and technicians to ensure service and repair needs are met.
• Handling customer complaints, concerns, and escalations with a focus on resolution.
• Overseeing daily operations, managing service appointments, and assisting in the review of work orders for accuracy.
• Participating in performance reviews, setting goals, and helping develop strategies to improve service department operations.
• Collaborating with the Fixed Operations Manager to implement marketing campaigns and improve customer satisfaction initiatives.

This role offers the opportunity to grow within a fast-paced dealership and is an ideal stepping stone for individuals looking to further develop their management skills in a service department.

What We Offer:

• Comprehensive benefits package available after 3 months.
• Flexible Savings Incentive after 1 year.
• Personal/Sick Days.
• Education Assistance Program after 6 months.
• Ongoing training through General Motors Center of Learning.
• Unlimited growth potential – We promote leadership from within across our 30+ dealerships nationwide.

How to Apply:

If you’re excited to join a team that values innovation, customer satisfaction, and professional growth, apply now by sending your resume and a cover letter by responding directly to this ad OR by sending an email to hr@murraychev.com and Brian.carlston@murraychev.com.

Elevate your career with Murray Chevrolet Cadillac Lethbridge and be part of a team that drives excellence every day!