Auto Spa Manager

Automotive Detailing Manager

Murray Auto Group has been recognized as one of Canada's 50 Best Managed companies for the last 7 consecutive years, earning Platinum Membership status. Murray Auto Sales, o/a Lethbridge Truck Town is currently searching for an experienced and team-oriented individual to help lead our Auto Spa team in the role of Automotive Detailing Manager.

Are you looking for a fast paced role where you will join our management team, managing shop operations, overseeing and supervising staff while supporting customers in the arrangement of service work through our shop.  Our rapidly growing business specializes in automotive detailing, reconditioning services, and automotive protection packages including PPF film and tint protection, windshield replacement, spray in box liners, undercoating, rust protection, polishing and paint correction, paint-less dent repair, ceramic and graphene coating and much more!

 

Working closely with our General Manager, responsibilities and duties of this position would include but not necessarily be limited to the following:

• Liaise, negotiate, and build relationships with customers, vendors, and suppliers.

• Schedule service appointments, prepare repair orders, obtain approvals, account for all documents, and process/close repair orders.

• Organize, distribute, and supervise the workflow/operations of the detailing shop.

• Direct and schedule the activities of all service staff and technicians while monitoring hours relative to set expectations and ensure staff are fulfilling their obligations to their customers, job duties, and department processes. 

• Supervise, motivate, support, coach, and develop staff.

• Understand, verify, and ensure compliance with warranty contract coverages.

• Monitor technicians' daily productivity reports and corresponding payroll records.

• Monitor and follow up on parts orders. 

• Monitor safety standards and procedures.

• Manage optimum customer service experiences and ensure any customer dissatisfaction situations are proactively resolved.

• Effectively maintain an adequate inventory of product, chemicals, and equipment while ensuring a safe and healthy work environment.

 

Requirements:

• Grade 12 diploma or equivalent is required.

• Minimum of 5 to 10 years of automotive detailing experience is essential.

• Works under pressure, meets deadlines, and utilizes effective time management skills

• Management/supervisory experience in a team environment to effectively lead, train, and mentor others.

• Communicates clearly and persuasively, and have great listening skills.   

• Strong planning, analytical and organizational skills with systematic and logical work style

• Effective problem solving and negotiation skills

• Positive, inclusive and encouraging attitude.

• Minimum of three years of customer service experience in a complex, fast paced, and demanding work environment.

• Any prior professional experience working with automotive protection packages such as PPF film, windshields, undercoating, polishing/paint correction, windshield repair and replacement is strongly preferred

•  Able lift up to 40 lbs- Moderate Physical Demands is a job requirement

• Working proficiency: in English

• Valid Minimum Class 5 Driver’s License or equivalent is required.

• Basic to Intermediate Computer Skills and Applications is required.

• WHIMIS & First Aid Training would be an asset.

 

We offer our employees:

• Opportunities for professional development and training

• Competitive Wages (Hourly Wage/Salary plus Profit Sharing Plan)

• Health and Dental Benefits after 3 months of employment

• Company Savings Plan after 12 months of employment

• A professional and fun work atmosphere

 

Interested candidates are strongly encouraged to apply in-person with their resume and cover-letter to our General Manager/Controller, Angela Sheen. Our dealership is located at:

Lethbridge Truck Town

2001 3rd Ave South

Lethbridge, AB.

 

**Please note that the successful candidate will be required to provide a current 3 Year Driver’s Abstract and a consent form for a Police Information Check as conditions of employment. In addition, while we appreciate all interest in our company only those applicants selected for an interview will be contacted. ** 


APPLY NOW Apply with Indeed
Murray Auto Group
Department
AUTO SPA
Employment Type
Full Time
Pay
$40,000-120,000.00
APPLY NOW
Apply with Indeed