Auto Spa Manager
Automotive Detailing Manager
Murray Auto Group has been
recognized as one of Canada's 50 Best Managed companies for the last 7
consecutive years, earning Platinum Membership status. Murray Auto Sales, o/a Lethbridge
Truck Town is currently searching for an experienced and team-oriented
individual to help lead our Auto Spa team in the role of Automotive
Detailing Manager.
Are you
looking for a fast paced role where you will join our management team,
managing shop operations, overseeing and supervising staff while supporting
customers in the arrangement of service work through our shop. Our
rapidly growing business specializes in automotive detailing, reconditioning
services, and automotive protection packages including PPF film and tint
protection, windshield replacement, spray in box liners, undercoating, rust
protection, polishing and paint correction, paint-less dent repair, ceramic and
graphene coating and much more!
Working
closely with our General Manager, responsibilities and duties of this position
would include but not necessarily be limited to the following:
• Liaise,
negotiate, and build relationships with customers, vendors, and suppliers.
• Schedule service appointments, prepare repair orders, obtain approvals,
account for all documents, and process/close repair orders.
• Organize, distribute, and supervise the workflow/operations of
the detailing shop.
• Direct and schedule the activities of all service staff and
technicians while monitoring hours relative to set expectations and ensure
staff are fulfilling their obligations to their customers, job duties, and
department processes.
• Supervise, motivate, support, coach, and develop staff.
• Understand, verify, and ensure compliance with warranty contract
coverages.
• Monitor technicians' daily productivity reports and corresponding
payroll records.
• Monitor and follow up on parts orders.
• Monitor
safety standards and procedures.
• Manage optimum customer service experiences and ensure any customer
dissatisfaction situations are proactively resolved.
•
Effectively maintain an adequate inventory of product, chemicals, and equipment
while ensuring a safe and healthy work environment.
Requirements:
• Grade 12
diploma or equivalent is required.
• Minimum of 5 to 10 years of automotive detailing experience is
essential.
• Works under pressure, meets deadlines, and utilizes effective time
management skills
• Management/supervisory experience in a team environment to effectively
lead, train, and mentor others.
• Communicates clearly and persuasively, and have great listening
skills.
• Strong planning, analytical and organizational skills with systematic
and logical work style
• Effective problem solving and negotiation skills
• Positive, inclusive and encouraging attitude.
• Minimum of three years of customer service experience in a complex,
fast paced, and demanding work environment.
• Any prior
professional experience working with automotive protection packages such as PPF
film, windshields, undercoating, polishing/paint correction, windshield repair
and replacement is strongly preferred
• Able lift up to 40 lbs- Moderate Physical Demands is a
job requirement
• Working proficiency: in English
• Valid
Minimum Class 5 Driver’s License or equivalent is required.
• Basic to
Intermediate Computer Skills and Applications is required.
• WHIMIS
& First Aid Training would be an asset.
We offer
our employees:
•
Opportunities for professional development and training
•
Competitive Wages (Hourly Wage/Salary plus Profit Sharing Plan)
• Health
and Dental Benefits after 3 months of employment
• Company Savings
Plan after 12 months of employment
• A
professional and fun work atmosphere
Interested
candidates are strongly encouraged to apply in-person with their resume and
cover-letter to our General Manager/Controller, Angela Sheen. Our dealership is
located at:
Lethbridge
Truck Town
2001 3rd
Ave South
Lethbridge,
AB.
**Please
note that the successful candidate will be required to provide a current 3 Year
Driver’s Abstract and a consent form for a Police Information Check as
conditions of employment. In addition, while we appreciate all interest in our
company only those applicants selected for an interview will be contacted. **